Frequently asked questions
Every child is different, but the Novali formula works on a 12-week cycle. Here is what most parents experience:
Weeks 1 to 3 are the clearing phase. The zeolite is working in the background, helping the body flush out the everyday toxins that have been building up. Some parents notice small shifts like fewer tummy complaints or steadier energy, but most do not see big changes yet and that is completely normal.
Weeks 4 to 7 are the building phase. The vitamins and minerals are accumulating in the body and building a strong foundation. The internal work is happening even when you cannot see it on the outside.
Week 8 onwards is when most parents start noticing the biggest changes in focus, mood, and energy.
The most important thing to know is that the results are cumulative. That means they do not plateau at week 12 and stop. They keep building the longer you stay consistent. Parents at 6 months see better results than parents at 3 months, and parents at 12 months see better results still. Every single day adds to the foundation you are building.
Completely normal, and very common. The first three weeks are the clearing phase. The zeolite is working hard to help the body flush out what does not belong, and the vitamins are just starting to build up to the right levels. Most parents who cancel early do so in weeks 2 or 3, right before the changes start to show up. Parents who reach the 8-week mark almost always tell us they are glad they stayed consistent. Give it time. The foundation is being built even when you cannot see it yet.
Zeolite is a naturally occurring mineral with a unique honeycomb structure. Think of it like a tiny magnet. As it moves through the body, it attracts and traps heavy metals and environmental toxins that children pick up from everyday life, from the food they eat, the air they breathe, and the water they drink.Once those toxins are trapped inside the honeycomb structure, the body can flush them out naturally.This is why zeolite is the main active ingredient in Novali. We live in a world full of environmental toxins, and children are exposed to them every single day. The zeolite works quietly in the background to keep clearing them out so the rest of the formula can do its job properly.
It depends on which product you have. The dosage is printed on the back of every bag, but as a general guide:
Some Novali products are 1 gummy per day. Others are 2 gummies per day.The most important thing is to give the correct dose every single day. The formula is designed to build up in your child's system over time, so consistency matters more than anything else.
Taking the right amount daily is what allows the ingredients to do their job properly.
If you are unsure which product you have or what the correct dose is, just email us at contact@novaliwellness.com and we will confirm it for you.
One missed day is not a problem. Just pick back up the next morning as normal. Do not double up to make up for it.The formula works cumulatively, which means the benefits build up over weeks and months of consistent daily use. A single missed day will not undo your progress. What matters is getting back on track straight away and keeping the routine going.
With breakfast is ideal. Taking the gummies with food helps the body absorb the nutrients well, and tying it to an existing habit like breakfast makes it much easier to stay consistent.The easiest trick is to leave the bag on the kitchen counter where you cannot miss it. Make it as automatic as brushing teeth. The exact time of day matters less than making sure it happens every single day.
You can track your order anytime here: Track My Order.
👉 If the page is confusing or your tracking isn’t updating, send us your order number at contact@novaliwellness.com and we’ll check it for you.
Shipping usually takes 5–8 working days. Orders are shipped within 24–48 hours.
👉 If your order hasn’t arrived after 10 working days, please email us at contact@novaliwellness.com so we can investigate.
Yes, you’ll receive an email with a tracking link as soon as your order ships.
👉 If you didn’t get the tracking email, check your spam folder or contact us at contact@novaliwellness.com and we’ll resend it.
Yes, absolutely. You have two easy options:You can log into your subscription portal anytime using the link in any of your order emails and reschedule your next order yourself. It only takes a minute and you can choose exactly when you want your next bag to arrive.
Or if you would prefer, just email us at contact@novaliwellness.com and our team will reschedule it for you.We always recommend rescheduling rather than cancelling if you have too much product, because stopping the daily routine for an extended period means starting the building process again from scratch.
You can manage or cancel your subscription anytime through our portal here: Manage Subscription. Simply enter your email address to receive a direct login link.
👉 If you have trouble accessing the portal or need further assistance, please send your request to contact@novaliwellness.com and our team will handle it for you.
No worries! Our team is here to help. Just email us at contact@novaliwellness.com and we’ll respond within 24 hours (Mon–Sat).