You can track your order anytime here: Track My Order.

👉 If the page is confusing or your tracking isn’t updating, send us your order number at contact@novaliwellness.com and we’ll check it for you.

International shipping usually takes 5–10 working days. Orders are shipped within 24–48 hours.

👉 If your order hasn’t arrived after 10 working days, please email us at contact@novaliwellness.com so we can investigate.

Yes, you’ll receive an email with a tracking link as soon as your order ships.

👉 If you didn’t get the tracking email, check your spam folder or contact us at contact@novaliwellness.com and we’ll resend it.

You can easily cancel your subscription yourself anytime by logging into your account Manage Membership, then enter your email and you will be sent a link to edit/cancel your subscription.

👉 If you have trouble finding the option, just email us at contact@novaliwellness.com and we’ll cancel it for you.

Yes! In your account dashboard, you can pause or skip deliveries whenever you like.

👉 If you’re unsure how, reach out to us at contact@novaliwellness.com and we’ll help.

No worries! Our team is here to help. Just email us at contact@novaliwellness.com and we’ll respond within 24 hours (Mon–Sat).