PRIVACY POLICY
Last updated: December 31, 2024
This Privacy Policy describes how NOVALI (the Site, we, us or our) collects, uses and discloses your personal information when you visit, use our services or make a purchase from shopatnovali.com (the Site) or otherwise communicate with us regarding the Site (collectively, the Services). For purposes of this Privacy Policy, you and your mean you as the user of the Services, whether you are a customer, website visitor or another individual whose information we collect.
Please read this Privacy Policy carefully.
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the Last updated date and take any additional steps required by applicable law.
To provide the Services, we collect personal information about you from various sources. The types of information we collect depend on how you interact with us.
In addition to the specific uses described below, we may use personal information to communicate with you, provide and improve the Services, comply with legal obligations, enforce terms of service and protect our rights and the rights of others.
This includes:
• Contact details such as your name, email, phone number and address
• Order information such as billing information, shipping details and payment confirmations
• Account information such as usernames, passwords and security details
• Customer support information such as messages and attachments you send us
Some features may require you to provide certain information. If you choose not to provide it, you may not be able to use those features.
When you visit our Site or use our Services, we may automatically collect Usage Data through cookies, pixels and similar technologies. This may include:
• Device details
• Browser type
• IP address
• Network information
• Interaction data such as pages viewed, time on page and actions taken
We may receive information about you from:
• Service providers who support our Site (such as Shopify)
• Payment processors who collect payment information
• Marketing and advertising partners who help us deliver and track ads
• Email and SMS service providers who help us communicate with you
Any information we obtain from third parties is treated according to this Privacy Policy.
We use personal information to process orders, fulfill shipments, handle returns, manage your account, send notifications and support your purchases.
We may use personal information to send promotional messages, improve advertising and tailor product recommendations.
If you are an EEA resident, the legal basis is our legitimate interest in selling products.
We may use personal information to detect and prevent fraudulent or malicious activity.
EEA legal basis: our legitimate interest in maintaining security.
We use personal information to respond to your questions, provide support and improve our Services.
EEA legal basis: our legitimate interest in providing effective service.
We only use information provided for the SMS program to deliver text messages and respond when needed. This may require sharing data with carriers, messaging platforms or vendors who assist us.
We do not sell, rent or transfer phone numbers collected for SMS marketing.
We may disclose information if required by law or to protect our rights.
If you provide inaccurate or misleading information, we may deny access to the program.
California Civil Code Section 1798.83 and the GDPR allow SMS program users who are California or EU residents to request details regarding disclosures for direct marketing purposes.
Contact: contact@novaliwellness.com
Our Site uses cookies to detect abandoned carts and send reminder SMS messages.
We use cookies to operate the Site, remember preferences, conduct analytics and improve your experience. Third parties may also use cookies on our Site.
You may disable cookies in your browser settings, but doing so may limit Site functionality.
Our Site recognizes Global Privacy Control (GPC) signals as a valid opt-out of targeted advertising. Other Do Not Track signals are not recognized.
We may disclose your personal information:
• To vendors, service providers and partners who help operate our business
• To business and marketing partners who use the information under their own privacy policies
• When you instruct us to share information, such as through integrations or social media
• To affiliates within our corporate group
• To comply with legal obligations, enforce policies or protect our rights
• In connection with business transactions such as mergers or acquisitions
| Category | Recipients |
|---|---|
| Identifiers (name, email, phone) | Vendors, marketing partners, affiliates |
| Order and account information | Vendors, marketing partners, affiliates |
| Commercial information | Vendors, marketing partners, affiliates |
| Usage data and network activity | Vendors, marketing partners, affiliates |
| Geolocation data | Vendors, marketing partners, affiliates |
We do not use or disclose sensitive personal information without consent.
If legally defined as sale or sharing, we may share identifiers, purchase data and usage data with marketing partners for advertising purposes. You may opt out at any time.
Our Site may link to third party websites not controlled by NOVALI. We are not responsible for their privacy practices. Review third party privacy policies before submitting personal information.
Our Services are not intended for children.
We do not knowingly collect information from individuals under 16.
If a child’s information is collected unintentionally, contact us to request deletion.
We use industry-standard measures to protect your information but cannot guarantee absolutely perfect security.
We retain data only as long as needed to:
• Provide the Services
• Maintain your account
• Comply with laws
• Resolve disputes
• Enforce agreements
Depending on your location, you may have rights including:
• Right to access your personal information
• Right to delete your information
• Right to correct inaccurate data
• Right to data portability
• Right to opt out of sale or sharing for targeted advertising
• Right to restrict processing
• Right to withdraw consent
• Right to appeal a decision
You may also manage email preferences through the unsubscribe link.
We may require identity verification before fulfilling requests.
You may authorize an agent to submit requests on your behalf with proper documentation.
We will not discriminate against you for exercising your rights.
If you have concerns about how we handle your information, email us.
You may also lodge a complaint with your local data protection authority if applicable.
Your information may be stored, processed or transferred outside your country.
If transferred outside the EEA or UK, we use approved legal transfer mechanisms such as Standard Contractual Clauses.
If you have questions or wish to exercise your rights, contact: contact@novaliwellness.com
NOVALI is the data controller of the personal information collected unless otherwise stated.